Who we are
Pet Memorial Plaques is a trading name of Liam Dullaghan, who also trades as InstaPlaque. Dunkirk Avenue, Desborough, Northamptonshire NN14 2PL. UK sole trader. Not VAT registered. Made in the UK.
Email hello@petmemorialplaques.co.uk · WhatsApp 07464 843841
Pet Memorial Plaques is part of InstaPlaque, which makes custom plaques.
Your free preview
Send us your pet’s photo, name and any words. We design a plaque around your photo and send you a preview. We make three plaques: the round keepsake, the standing keepsake and the garden stake. The preview is free. There is no payment or obligation to buy.
Prices
Our prices are fixed: round keepsake: stainless steel £89, brass £99; standing keepsake: stainless steel £89, brass £99; garden stake £129. Each price includes your pet’s picture engraved from your photo, their name and dates, a short line if you’d like one, and delivery to a UK address. We are not VAT registered, so no VAT is added.
Anything outside these three plaques, such as another size or shape, is a custom job for our parent company InstaPlaque, priced separately.
Changes before you buy
Ask for changes to the picture, layout or wording before you buy, by replying in your WhatsApp conversation or to your preview email. We’ll send an updated preview.
Buying and approving your design
When you tell us you’re happy with your preview, we send you a payment link for that plaque. Paying through the link means you approve the design shown in your preview, including the picture, layout, spelling, names and dates. Please check it carefully before you pay.
For the round and standing keepsakes, tell us whether you’d like stainless steel or matte lacquered brass; the price depends on the metal and your payment link is for the one you chose. You enter the delivery address at checkout; it can be someone else’s if it’s a gift. Payments are handled securely by Stripe for InstaPlaque, our parent company. Your bank statement may show InstaPlaque. We never see or store your card details.
Making and delivery
We start making your plaque after payment and normally send it within 15 working days. A dispatch estimate isn’t a guaranteed arrival date unless we expressly agree one with you. If a date matters, such as Christmas, tell us before you buy and we’ll confirm whether we can meet it. We’ll contact you if anything changes. See Delivery for our current dates.
Changing your mind
You can decide not to buy after seeing your free preview. Your plaque is made with your pet’s portrait and your words. The usual change-of-mind cancellation right does not apply to clearly personalised goods. Your rights if goods are faulty or not as described are unaffected.
If you need to change or cancel after paying, contact us straight away and we’ll tell you what’s still possible.
A problem with your order
Contact us with your order reference and a description of the problem. Photos help us understand it, but they don’t replace your rights. We’ll explain how a return, repair, replacement or refund will work, and arrange any return so the plaque reaches us safely. Approving a preview does not remove your legal rights.
Terms updated 2026-11-12.